The good news: Gmail seems to be working again.I've been using for the last couple hours in both IE and Firefox. For the last few days I've been getting by in "Basic HTML" mode (never shutting down the browser), but now I seem to have full functionality again.
What still bugs me is that there's no explanation for what went off the rails (ie no response to my trouble ticket).
So anyways, we shall see going forward ...
Thursday, April 19, 2007
Monday, April 16, 2007
Gmail -- Still Messed Up
Today I opened a technical trouble ticket with Gmail. Here's what I wrote:
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I can login ok, but after that cannot load pages. This has been getting worse and worse over the last 2 weeks. I blogged here with error screen caps
http://on-theball.blogspot.com/2007/04/gmail-performance-issues.html
Occasionally the system will work for a few clicks, and I can switch to "Basic HTML". With this interface, things work o k. But then when I start up again, I revert to the "Standard" interface, and all the problems resume. I have no problems with Google Calendar -- this problem is with Gmail only. I've used Firefox and IE on XP. I've also tried this under IE at the local library -- same symptoms. Please help.
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I would be prepared to concede that my PC is wacky, but after experiencing the exact same symptoms at my friendly neighbourhood Toronto Public Library, I know something is up!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I can login ok, but after that cannot load pages. This has been getting worse and worse over the last 2 weeks. I blogged here with error screen caps
http://on-theball.blogspot.com/2007/04/gmail-performance-issues.html
Occasionally the system will work for a few clicks, and I can switch to "Basic HTML". With this interface, things work o k. But then when I start up again, I revert to the "Standard" interface, and all the problems resume. I have no problems with Google Calendar -- this problem is with Gmail only. I've used Firefox and IE on XP. I've also tried this under IE at the local library -- same symptoms. Please help.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I would be prepared to concede that my PC is wacky, but after experiencing the exact same symptoms at my friendly neighbourhood Toronto Public Library, I know something is up!
Thursday, April 12, 2007
Gmail performance issues
Gmail is working terribly for me.
It's been sporadically bad over the last 2 weeks, but in the last 24 hours has been almost unusable.
Symptoms:
-generally I can login ok, and get to the Inbox (though even this isn't 100% today)
-from there, its hit or miss whether I can read individual messages
-sometimes I can read a message, but it hangs indefintely when I try to send a reply
There are several error messages, including 717 and 767. These tend to appear after 30-60 secs of waiting.
I normally use Firefox 2.0.0.3 on XP, but I get the same symptoms with Internet Explorer.
I've just joined the Google Groups "Gmail Help" group, and am clearly not the only person experiencing this problem.
See for example #1
See for example #2
Also I will figure out how to formally submit this issue to Gmail
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